With our Remote Support Option (RSO), a Serialio technician can connect remotely to your desktop computer or mobile device.
Click on the "Download Splashtop SOS" button to download Splashtop SOS for your current operating systems. Supported operating systems include Windows 10/8/7, Mac OS X 10.7+, iOS (iPhone, iPad), and Android.
Important—Downloading Splashtop SOS alone is not enough to receive remote assistance. You must contact Serialio and explain the problem you are experiencing first. If you have not already done so, submit a ticket to our help desk. Also, note that the Splashtop SOS for iOS is limited to viewing only and Android devices require a few extra steps to allow remote control.
Click on a category to view the related support articles.
Not finding what you need?
Submit a ticket to our help desk.
Click on a product to download its Quick Start Guide.
- Scanfob Ultra-BB2 Classic
- Scanfob Ultra-BB2i
- Scanfob Ultra-BB2e
- Scanfob NFC-BB2 Classic
- Scanfob NFC-BB2i
- Scanfob NFC-BB2e
- idChamp RS3